MPD Telesolutions - Business Telecommunications and Technology Advisors

Connected Office Managed IT

What does purchasing a Connected Office Managed package mean to your business?

Put simply, it means IT headaches are a thing of the past. Less succinctly, it means you've partnered with a trusted business technology advisor whose success is tied to your uptime. We don't get paid more the more we come see you. In fact, for a fixed monthly fee you know all your technology concerns, from security to data, from desktops to' line of business' applications are all bolted down and always accessible. It also means having remote access to a TEAM of network engineers at your disposal at the click of a mouse or dial of a phone. And your local Utility Service Provider is always there to provide personal onsite service and advice.

Network Monitoring: Your network infrastructure (servers, switches, routers, firewalls, etc.) is remotely monitored and managed to ensure your employees have essential access to the resources they increasingly need to be productive - resources like applications, data and internet availability.
Business Application Monitoring: We monitor and manage the core systems responsible for business-critical applications from an end-user experience perspective. It includes the management of applications availability and performance, proactive maintenance, fault detection, security, application server, core services and capacity planning.
Printer/Copier Monitoring: Today, most printers and copiers are now connected to the network. With that, comes the need to proactively monitor and manage these devices, including toner levels, error codes and meter reads (where available). Reduce onsite service calls and ensure these critical devices are managed through service automation.